Frequently Asked Questions

Everything you need to know about working with us

We are a direct manufacturer with 12 years of industry experience, operating our own factory in Lishui, Zhejiang. We have our own R&D team, production workshops, and quality inspection systems. Virtual tours or on‑site visits are welcome at your convenience.

We are a direct manufacturer with 12 years of industry experience.

Our 8,000 m² production facility delivers a monthly output of 15 million pens.

Yes. We offer a full range of customization services, including logo screen printing, custom packaging, and thermal transfer printing.

The MOQ for standard products is 5,000 pieces.

Stock samples are dispatched within 7 days.

We follow a strict four‑stage quality control process:
Incoming material inspection: Random testing on every batch of ink, pen barrels, nibs, and sealing rings – eliminating materials prone to leakage, color fading, or frayed nibs.
In‑process inspection: Stage‑by‑stage quality checks during filling, assembly, and capping – real‑time screening for leaks, ink breaks, and cap fit issues.
Finished product testing: Random sampling for writing fluency, lightfastness, water resistance, and cap‑off evaporation tests – non‑conforming batches are reworked entirely.
Final sorting: Manual sorting for appearance defects, color discrepancies, and leaks – only inspected and labeled products are packed for shipment.

We strongly recommend Alibaba Trade Assurance. We also accept T/T, credit card, and PayPal.

After deposit receipt and sample confirmation, regular orders generally require 15 days for production.

Two years.

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